2025 Spring Conference - Attendee

SVMIC Practice University

This workshop is designed to assist those working in a management or supervisory role in a medical practice. Whether you are an experienced practice leader or new to your role, this workshop will provide a refresher in essential areas while taking a deeper dive into key topics to optimize operations. Provided by members of SVMIC’s Medical Practice Services Department, the curriculum has been developed with a focus on two of the most critical areas in today’s business environment – finances and human resources.

While there is no required experience to attend these workshops, it is assumed participants have a working knowledge of medical practice operations, terminology, and a basic understanding of the outlined content areas.

8:30am - 11:30am

11:30am - 12:30pm

ACMPE Workshop

This intensive, three-hour board certification workshop is a comprehensive preparation for those seeking to complete their Board Certification through ACMPE, with review of medical practice management concepts and industry best practices based on the Body of Knowledge for Medical Practice Management (BOK). The BOK review will cover the skills and understanding of concepts needed to achieve the certified medical practice executive (CMPE) designation as well as review the process to complete the certification. Participants will be given the opportunity to take a full multiple-choice and scenario-based mock exam to serve as an initial benchmark for an individual, self-scored, knowledge-level assessment.

Medical Practice Outlook - Open Panel Discussion
Hosted by some of Tennessee's most innovative medical practice leaders, we will look at the history of the medical practice, our successes, failures and paths for success.

Opening General Session

Dare to Matter: The Unstuck and Unapologetic Drive to Matter More – Pete Smith
In a world becoming dominated by technology, it's the people - who they are, what they know, what they do, and how they show up - that still matter most. "To matter" is to live with intention...to focus our talents, our skills, our knowledge, our desires, toward the ultimate goal of positively impacting the lives of others; to spend our lives in a relentless and unapologetic pursuit of Significance. To be significant, to matter, requires our intentional focus on six very specific pillars, each impacting the way we think, the things we do, and the results we create. This presentation will inspire you to action, not because you know with certainty that you matter, but because you're challenged and encouraged to explore just how much you can "Matter More".

General Session

From Burnout to Buy-In: Leadership Strategies to Reignite Healthcare Teams - Barbara Khozam
In an era of high turnover, low staffing, and wavering morale, healthcare leaders are tasked with more than just maintaining operations—they must inspire, engage, and lead with resilience. This session offers practical leadership tools designed to enhance employee engagement and foster a culture of excellence, ultimately leading to improved patient satisfaction and organizational success. Participants will gain insights into their own leadership styles, learn to motivate and communicate effectively across all levels of their team, and develop strategies to overcome common leadership challenges in healthcare.

Breakout Sessions by Specialties
Join practice administrators and managers from your specialty to problem solve, share ideas, exchange information and network. Specialties will include multi-specialty, orthopedics, primary care, OB/GYN, pediatrics, and practices with 1-5 physicians.

Thursday, April 10th

7:30 - 8:30am

7:30 - 8:30am

Attendee Breakfast with Business Partners

First Time Attendee & New Member Breakfast

8:30 - 8:45am

State Legislative Update – Jon Ewing
Jon will review the top legislative issues that will have an impact on the healthcare industry in our state.

General Session

Mastering Memory to Unlock Your Potential & Enhance Professional Success - Chester Santos Master the fundamental principles for developing powerful memory skills. Learn from the world's leading memory skills expert! In this fun & interactive presentation, U.S. Memory Champion Chester Santos will help you to develop life-changing skills to greatly enhance your professional development & lifelong learning. You will unlock your mind's hidden power to easily remember names, facts/figures, presentations, processes/procedures, complex terminology, laws/statutes, and much more.

Networking Break with Business Partners

Breakout Sessions

Progressive Fiscal Operations: Theory, Principles, and Concepts in Healthcare Decision Making - Becky Ayers

Inspiring and Engaging Employees - Lyndon Gallimore

Bringing in New Patients Through Digital Marketing

12:45 - 1:45pm

Breakout Sessions

Bringing Physicians Back to the Business Table - Eric Passon & Josh Honaker, MD

Legal & Ethical Aspects of Health Information Management - Becky Ayers 

Lead Them Well - Matt Griswold

Breakout Sessions

Getting to Know Payer Options - Faith Daniel

Employment Contracts for Healthcare Executives - Becky Ayers

Revenue Cycle Management - Kyle Matthews

3:00 - 3:30p

General Session

Harmony or Melody? Either way, it's beautiful Music’s benefits extend beyond the physical; it reaches deep into our emotional and mental well-being. But the essence of this message goes deeper still. We all face moments of uncertainty about our identity and our place in the world—whether in our careers or personal lives. Just as harmony in music beautifully supports and enhances the melody, there are times when we need to adopt a supportive role at work or in our relationships, creating something truly special together. Regardless of our role, every person’s contribution is vital. When we come together in harmony, we create something profoundly beautiful and impactful.

Friday, April 11th

General Session

Can We Admit We Are Burnt Out - Kyle Matthews Is burnout real?  Is it something we should discuss?  Are there medical executives who have recovered from burnout?  The answer to all three is "yes" and it is time we had an open dialogue.  As we know, physician burnout is a common discussion in meetings and conferences across the country.  For those of us who lead medical organizations, we also need the resources and support in combating the immense pressures that are burdening our industry.  Since the causes are well-known, this interactive session will focus on how executives can recharge, reset and/or rebrand to reduce or even overcome the impact of burnout.  Attendees will be encouraged to share their own experiences as we engage in a healthy conversation to build peer support. 

Closing General Session

Keep Your Head Up: Look Up and Learn Up - Sam Glenn 
If there is one thing for certain in life, it is that our attitude plays an incredible role in everything – both personally and professionally. Sam Glenn is considered one of the leading experts and authorities the subject of “attitude”, having written more than 30 books related to this subject. Attitude Changes Everything offers an enlightening, entertaining and educational exploration into how our attitude works, what creates it, feeds it, how to keep it healthy and finally ways to use your attitude to author positive experiences.