Career Center

SUMMARY: Under the direction of the Chief Clinical Office, the Senior Laboratory Manager is responsible for the overall operation and administration of all clinical laboratory services; coordinating the activities of supervisors and personnel engaged in performing laboratory tests, quality control processes, and reporting clinical laboratory test results.  Responsible for performing tests in a high-complexity clinical laboratory in multiple specialties, such as Microbiology, Serology, Hematology, Chemistry, Toxicology, and/or Immunology.  The Senior Laboratory Manager also provides oversight over point-of-care (waived) testing across the practices.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties

may be assigned.

·         Must be accessible to supervisors and testing personnel at all times while testing is performed and provide telephone or electronic consultation to resolve technical problems in accordance with policies and procedures established by the laboratory director.

·         Work in close collaboration with clinic leadership to ensure lab services effectively support clinic operations and meet patient needs. This role is key in supporting a seamless, patient-centered experience through timely, accurate, and efficient lab services that meet the highest standards of care.

·         Operates the laboratory under the oversight of the Medical Director

·         Responsible for providing day-to-day management of test performances by supervisors and testing personnel.

·         Responsible for ensuring that the laboratory supervisors monitor test analysis and specimen examinations to ensure the acceptable levels of analytic performance are maintained.

·         Assure through their supervisors that all remedial actions are taken whenever test systems deviate from the laboratory’s established performance.

·         Assure through their supervisors that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly.

·         Assure that orientation to the laboratory is provided to all testing personnel by their supervisors.

·         Assure that prescribed procedures are followed in the performance of any tests within the laboratory specialties and be capable of calculating the results of the tests performed if necessary.

·         Assure the proper operation, calibration, performance checks, and maintenance of all clinical laboratory instruments and equipment.

·         Recognize and correct basic instrument malfunctions if necessary.

·         Assure that reagents and media are prepared from a prescribed procedure and adjustments are made if necessary.

·         Assure that media, reagents, and calibrators are evaluated according to established criteria.

·         Assure that established quality control procedures are conducted on analytical tests, equipment, reagents, media, and products.  Evaluate results of quality control and ensure implementation of corrective action when indicated.

·         Determine performance specifications for new methods.

·         Establish basic quality control procedures.

·         Assure that comparison studies of precision, accuracy, linearity, cost, suitability, etc. are performed on new and existing procedures and results are reported in an established format.

·         Correlate and interpret data based on knowledge of physiological conditions affecting results and assess plausibility of laboratory results through correlating of data when necessary.

·         Specify the need for additional laboratory tests for definitive diagnostic information in prescribed instances.

·         Confirm and verify results through knowledge of techniques, alternatives, and instruments.

·         Recognize problems, identify the cause, develop alternatives, and determine solutions where no preset criteria are available.

·         Establish and monitor quality assurance/continuous quality improvement and patient safety programs.

·         Establish and monitor safety programs in compliance with laboratory regulations.

·         Assure that records are maintained that demonstrate that proficiency testing samples are tested in the same manner as patient specimens.

·         Assures compliances with CLIA and all applicable laws and regulations.

·         Assure utilization of laboratory information systems or other methods to accurately and effectively report patient results.

·         Assure that laboratory procedures are written to conform to a standardized format.

·         Provide clinical orientation and supervision for students and new or less skilled laboratory personnel.

·         Monitor ordering or direct ordering of drugs, solutions, and equipment and assure that records of ordering are maintained.

·         Manages inventory and initiates the purchase of supplies and equipment required for the laboratory.

·         Implement corporate policy and ensure compliance with all regularity and legal requirements as related to the laboratory.

·         Assure OSHA-compliant laboratory safety procedures and participate in corporate safety procedures and programs.

·         Provide oversight into all point-of-care (waived) tests performed across all practices and assures testing and quality control procedures are followed.

·         Remain current in laboratory knowledge and skills.

SUPERVISORY RESPONSIBILITES: Directly manage supervisors and/or technical and

clerical staff in the laboratories.  Carries out managerial responsibilities in accordance with the

organization’s policies and applicable laws and regulations.  Responsibilities include

interviewing, hiring, and training employees; planning, assigning, and directing work.

appraising performance; rewarding and disciplining employees; addressing complaints

and resolving problems.

QUALIFICATION REQUIREMENTS:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Possess a Medical Technologist degree and hold a current license as a Medical Laboratory Supervisor (General). Must have at least four years of full-time (30 hours per week) laboratory experience, or its equivalent subsequent to qualifying as a manager.  Experience must be in a clinical laboratory acceptable to the Medical Laboratory Board of Tennessee and with a director at the doctoral level.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to compose correspondence, reports, and other materials.  Ability to write reports, business correspondence, and procedure manuals.  Ability to express ideas clearly, concisely, and convincingly.  Ability to effectively present information and respond to questions from groups of managers, clients, patients, the public, one-on-one, physicians, and/or administration.

MATHEMATICAL SKILLS: Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to exercise good judgment in evaluating situations and making decisions.

OTHER SKILLS AND ABILITIES: Knowledge of the principles and practices of supervisory and general management abilities for a laboratory.  Ability to establish and maintain an effective working relationship with faculty members, students, residents, staff, patients, and other third parties.  Ability to organize tasks, working as a team member and independently.  Ability to operate computer, keyboard, and printer.  Convey a professional and positive image and attitude.

WORK ENVIRONMENT: The work environmental characteristics are representative of those an employee encounters while performing the essential functions of this job within a medical office.  Reasonable accommodations to enable individuals with disabilities to perform the essential functions will be considered.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered to enable individuals with disabilities to perform the essential functions.

Applicants should apply online at https://etsuhealth.org/careers

The Revenue Cycle Manager is responsible for the oversight and management of the Bone & Joint Institute of Tennessee Billing Office.  The manager is responsible for managing staff for efficiency and effectiveness, monitoring benchmarks and reviewing performance statistics.  The manager is responsible for working with departments and practice staff to support the goals and protocols of revenue cycle workflows for revenue affecting tasks.  The individual in this role must be able to process large quantities of data to monitor Key Performance Indicators (KPI) and research any and all barriers to successful revenue cycle management.  

Position Requirements:
Bachelor’s degree required. Good communication skills to discuss account financials with patients and staff.  

Workplace Experience:
Minimum ten (10) years prior experience in a revenue cycle management position, preferably in a large physician practice.  Previous orthopedic practice experience preferred.  

Equipment and Skills Training:
Knowledge of Athena Health preferred.  Proficient/comfortable with new technology, included but not limited to the usage of Artificial Intelligence (AI) pertaining to revenue cycle management.

Key Results:
Responsible for managing and coordinating the day-to-day activities of the Business Office staff who include Coders, Business Office Associates, and Financial Counselors.
Measure and monitor effectiveness, efficiency, benchmarks and expectations among staff by reviewing performance statistics, including overall performance metrics, key driver metrics and staff productivity metrics.  
Ensures that all accounts are monitored within time frames, maintaining the integrity of the accounts receivable system and the connection between the clinical portion and the financial portion of the patient’s bill and by providing accurate and timely reporting of collections, denials and accounts receivable statistics as needed by the Director of Operations and/or CEO.
Plans and manages patient insurance, billing & follow-up to ensure accurate patient billing and efficient account collections.
Utilize all available reporting tools to provide insight into the financial health of the organization and identify improvement opportunities based on performance metrics and trends.   
Regularly provides accurate and timely communication to Administration and providers through email and/or meetings. Collaborates with leaders to maximize revenue.
Develops and implements new procedures to improve the quality and quantity of work processed.  
Proficient in utilizing artificial intelligence systems to enhance department performance.
Ensures policies are being communicated and administered consistently.  
Reports concerns requiring attention to other managers or Director of Operations.
Problem solver that brings solutions to Administration. 
Follows through with patient/staff complaints in a timely manner. Participates in departmental meetings and recommends improvement opportunities.  
Performs other duties as assigned by Director of Operations and/ CEO.

Please send resumes to Hannah Key at hkey@bjit.org. 

Send resume to admin@precisionpaincare.com

Precision Pain Care is seeking LPNs and medical assistants (MA) who are experienced in the field of Interventional Pain Management. Under general supervision and within the scope of their certification, provide full clinical support services to the medical provider ensuring that all patients receive high quality and efficient care. There are no night or weekend hours.

MAJOR DUTIES AND RESPONSIBILITIES

Assist provider with examination and treatment of patients appropriate to skill level, certifications and state regulations
- Take vital signs, document medical history, perform all ancillary testing, perform medication counts
- Prepare and maintain stock, equipment and treatment rooms
- Take inventory, reorder supplies, calibrate equipment, clean treatment room between patient visits and at end of day, restock treatment room, track inventory and calibration
- Perform clerical duties associated with clinical matters
- Answer and return patient phone calls, schedule patient appointments, scan and upload patient documents into electronic health record (EHR), send/receive patient medical records, obtain lab/XR reports, hospital notes, referral information, etc.; complete forms/requisitions as needed, manage and update patients charts to ensure information is complete

Additional duties for and LPNs that are clinical in nature.  And, other duties as assigned

Job Type: Full-time

Pay: $18.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental and Vision Insurance options
• Paid time off

Medical Specialty:

• Medical-Surgical

Physical Setting:

• Clinic

Supplemental Pay:

• Overtime pay

Ability to Relocate:

• Smyrna, TN 37167: Relocate before starting work (Required)

Work Location: In person

Founded in 1995, Premier Surgical Associates is the largest General and Vascular Surgery group in East Tennessee. From simple to complex, our board-certified physicians perform a variety of General, Vascular, Bariatric, Surgical Oncology and Plastic Surgery Procedures. Headquartered in Knoxville Tennessee, we have six regional offices with a catchment area that spans the region from Chattanooga to Southern Virginia and Southeastern Kentucky. Our operations include an Ambulatory Surgery Center and Office-Based Vascular Surgery in our state-of-the-art OBL. For more information on PSA visit www.premiersurgical.com

Premier Surgical Associates is seeking a strategic executive for the role of Chief Executive Officer. Working in tandem with the Executive Committee and Member Physicians, the incoming CEO will be responsible for strategically leading and promoting healthy growth & stability of the organization. Members will look to this individual to encourage innovation within the company through innovation, strategic partnerships, and technology, to be a strong proponent of and an active participant in furthering the Mission and Vision of Premier Surgical to deliver the highest level of customer service to team members, patients, and referral network.

• Share with the Members strategies that will be incorporated in the company business plan and budget to achieve the short, medium, long-term strategic and financial objectives for the company; and utilize metrics through which the Executive Committee can appropriately evaluate key performance objectives-including operations and safety, reliability, fiscal health, technology, employee and patient satisfaction, and compliance with government regulations.
• Demonstrate to the Members the financial stability of the firm by maintaining solid fiscal performance through execution of Member approved objectives. Communicate results by providing regular reports on financial trends, performance, revenue, and operational expenses.
• Execute and report on progress toward the mission, vision, and goals contained in the business plan as approved by the Members.
• Inform the Members on developments that may/do substantially impact the company and provide proposed solutions for remediation.
• Oversee and manage day-to-day business operations of the practice for all functions including but not limited to operational, technical, financial, human resources, marketing, and business development.
• Create, improve, implement, and enforce policies and procedures of the organization that will ensure legal compliance, operational efficiency, and patient/employee satisfaction.
• Demonstrate a cooperative spirit through active participation and partnerships with Premier’s hospital, referring physician and managed care partners.
• Monitor industry trends and the challenges facing private medical practices in order to recognize and explore new opportunities for the firm to provide solutions.
• Act as a role model and set strong ethical standards with integrity, honesty, and trustworthiness in all professional relationships.
• Further the interests of the company and promote a favorable image of Premier with customers, business associations and with the broader public. Requirements, Education, and Preferred Qualifications

➢ Bachelor’s degree in business, accounting, finance, or related field is required.

➢ Master’s degree in Business Administration (MBA) is preferred.

➢ Experience in board rooms and the C-suite.

➢ Experience with surgical group practice and ambulatory surgical center operations.

➢ Experience with physician compliance and government regulations.

➢ 5 years or more in progressive management positions is required.

➢ Demonstrated ability to lead, develop and manage effective teams.

➢ Executive presence and ability to maintain calm demeanor in high stress environments.

➢ Strong financial acumen along with leadership, motivational, and people skills.

➢ Driven towards innovation and results using a strategic mindset.

➢ Demonstrated aptitude for financial strategy and decision-making in a complex environment.

➢ Excellent interpersonal skills (tactfulness, cooperation, courteousness, and customer friendliness) are necessary to represent Premier in a positive manner.

➢ Excellent written communication skills with demonstrated ability to write communications clearly, concisely, and effectively, and with attention to detail for visually appealing output.

➢ Excellent verbal communication skills with the proven ability to effectively present information to physicians, executives, and staff members.

➢ Strong leadership skills with effectiveness in developing tasks and managing resources to achieve targets/goals.

➢ Ability to maintain confidentiality and manage sensitive information.

➢ Working knowledge and understanding of business support functions and their contribution to organizational success, including human resources, information technology, accounting, finance, and operations support.

➢ Demonstrated ability to provide open and thorough communication to all Premier constituents, owners, Board members, business and network partners, and staff in a prompt, honest and accurate manner. Interested applicants should reply to Jenny Alcorn, Human Resources Manager at Recruiting@premiersurgical.com.