Career Center

Appalachian Orthopedic Associates is searching for an accomplished Clinic Manager to join our team in Bristol, TN.  The right candidate will be responsible for more than one clinic location in a multi-provider practice setting, leveraging their leadership and administrative skills to nurture the cultural, operational, and financial health of the practice.

Expectations:

• Accountable for prudent financial management and eliminating waste.
• Supervise daily practice revenue cycle management functions.
• Facilitates culture of trust through teamwork, engagement, accountability, and safety.
• Establishes and maintains clear communications.
• Supervises all practice processes and team members, including but not limited to continuously improving efficiency and effectiveness of patient flow, performance management and adherence to corporate policies and procedures.
• Continuously improving patient experience through safe, reliable, and compassionate care. Proactively solicits/analyzes voice of the customer patient feedback, reviews data with providers and staff, and recommends/implements appropriate strategies and improvements.
• Ensures team members and providers have the tools and supplies needed to perform their jobs; management of supply chain, inventory, and supply orders.
• Promotes safety by creating and maintaining a safe environment for staff and patients in accordance with industry standards and practice policies. 
• Ensures practice’s compliance with all regulatory requirements
• Collaborates with colleagues, providers and team members in designing and implementing standardization of work, processes, and policies.

What's Required?

• 5+ years of effective management in a complex clinical office practice environment.
• Working knowledge of technology applications in practice setting, work flow, and optimizing patient access.
• Working knowledge of medical terminology, healthcare regulatory environment, insurance and billing.
• High attention to detail, organized, and focused on high priority issues.

Please contact Daryn Keeney, CMPE, CPPM, CPC to apply.

Under supervision of the Departmental Chair and Chief Operating Officer, the Practice Administrator is responsible for directing, supervising, and coordinating staff and clinical processes to provide quality, cost effective care to patients while meeting goals and objectives by performing the following duties personally or through other supervisors within the clinic.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

·         Organize and manage office operations and procedures specifically: the front desk, phone triage, billings and collections, medical records, requisitions for supplies, payroll preparation, and other clerical services.

·         Be fiscally responsible for clinic finances, reviewing expenditures, charges, collections, etc.

·         Evaluate office productivity, revise department procedures, and devise new methods/forms to improve efficiency of the office.

·         Maximize office efficiency of the practice.

·         Assist in preparing reports as needed for management.

·         Coordinate activities of the various sections or within the practice.

·         Assist with negotiating purchases for supplies, equipment, and supervise shipping and receiving.

·         Assist in creating and updating policies and procedures and ensure enforcement of such.

·         Serve as liaison between the practice and MEAC Central Administration and other outside entities.

·         Oversee participation in and adherence to compliance programs of MEAC.

SUPERVISORY RESPONSIBILITIES:

• Supervises nursing supervisor and front office manager and directly evaluates performance.
• Makes recommendations for personnel actions to the Departmental Chair and Chief Operating Officer.
• May review and approve evaluations of support staff.
• Carries out supervisory responsibilities in accordance with the organization’s policies and procedures, and state and federal laws and regulations.
• Responsibilities include interviewing, hiring, and training employees.  Planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
  

QUALIFICATION REQUIREMENTS:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:  Must have a minimum of 5 years of managing a medical office in an outpatient setting and a Bachelor’s degree.  Masters preferred.

Applicants should apply online at https://etsuhealth.org/employment

SUMMARY:  The Compliance Auditor and Educator will participate in the performance of medical record audits of all College of Medicine Departments involved with billing third-party payers.  Will also serve as an educator for physicians, residents, and billing/coding staff regarding coding and documentation requirements.  

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following.  Other duties may be assigned.

• Perform annual audits of documentation of inpatient and office medical records by physicians, residents, nurse practitioners and other providers.
• Educate the physicians, residents, nurse practitioners and other providers of coding and documentation issues based on the audits.
• Report audit results to the Associate Dean, Compliance Committee, and Board of Directors as appropriate.
• Provide coding and documentation guidelines to the physicians, residents, nurse practitioners, and billing employees as needed.
• Provide an orientation to all new hire physicians on the compliance plan and policies, teaching physician guidelines.
• Research problem areas and provide solutions related to coding and payer requirements.

QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Knowledge of CPT, ICD-10-CM and HCPCS coding systems and guidelines.  Basic knowledge of HIPAA guidelines necessary.  Experience in an academic and/or multi-specialty environment.  Knowledge of medical terminology, physician billing, third-party regulations and auditing procedures.  High school diploma or GED required.  CPC or CCS required, plus 3 years of coding and billing experience.  CPMA is preferred; this certification would be required to obtain within 6 months of employment. Bachelor’s degree and/or previous auditing experience preferred but not required.

Applicants should apply online at https://etsuhealth.org/employment