Career Center

ETSU Physicians & Associates is searching for a Director of Accounting to join our growing team. ETSU Physicians & Associates is a multi-specialty practice group located in Northeast Tennessee, and is affiliated with ETSU Health, Quillen College of Medicine, and East Tennessee State University.

ETSU Physicians & Associates offers a competitive compensation package with salary based on education and experience. Our comprehensive benefits package includes: health, dental, vision, STD, LTD, and life insurance. 18 days paid personal time off and 10 1/2 paid holidays annually, and, a paid retirement plan with an employer matching program.

JOB SUMMARY: Under the direction of the Chief Executive Officer and reporting to the Chief Financial Officer, the Director of Accounting is responsible for the accounting and financial functions of the Corporation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responsible for the coordination and control of all financial and accounting activities of the Corporation.
• Responsible for the preparation, accuracy, and maintenance of the corporate budgets.
• Analyze, monitor, and report revenue and expenditures.
• Responsible for the maintenance of accounting records and control of expenditures in accordance with approved budgets.
• Responsible for the management of cash flow forecasts, investment strategies for the Corporation and the preparation of reports outlining the Corporation’s financial position in the areas of income, expenses, and earnings.
• Ensure corporate compliance with tax entities.
• Advise administration, faculty and staff on matters pertaining to budgeting and expenditure of funds.
• Oversees banking relations.
• Supervises the staff of the accounting and revenue cycle departments.
• Responsible for writing, maintaining, and interpreting financial procedure manual.

SUPERVISORY RESPONSIBILITIES: Directly manages staff of the accounting and revenue cycle department. Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and EXPERIENCE: A bachelor’s degree in accounting or related field with an emphasis in accounting. C.P.A. and/or MBA or MHA highly desired. Must have three years’ experience in supervision of an accounting/ financial function preferably in the medical field. Experience with transitioning to new practice management, medical record, and human resource electronic platforms.

PREFERRED QUALIFICATIONS:  Microsoft Dynamics 365 Business Central, ADP, MS Power Apps  

OTHER SKILLS AND ABILITIES: Knowledge of the principles and methods of supervision. Knowledge of principles and methods of accounting. Knowledge of the application of accounting principles to actual transactions. Ability to make calculations rapidly and accurately. Ability to exercise good judgment in evaluating situations and making decisions. Ability to communicate orally and in writing. Ability to establish and maintain an effective working relationship with faculty members, other employees, and the public.

Apply online at https://etsuhealth.org/employment

Under supervision of the Departmental Chair and Chief Operating Officer, the Practice Administrator is responsible for directing, supervising, and coordinating staff and clinical processes to provide quality, cost effective care to patients while meeting goals and objectives by performing the following duties personally or through other supervisors within the clinic.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

·         Organize and manage office operations and procedures specifically: the front desk, phone triage, billings and collections, medical records, requisitions for supplies, payroll preparation, and other clerical services.

·         Be fiscally responsible for clinic finances, reviewing expenditures, charges, collections, etc.

·         Evaluate office productivity, revise department procedures, and devise new methods/forms to improve efficiency of the office.

·         Maximize office efficiency of the practice.

·         Assist in preparing reports as needed for management.

·         Coordinate activities of the various sections or within the practice.

·         Assist with negotiating purchases for supplies, equipment, and supervise shipping and receiving.

·         Assist in creating and updating policies and procedures and ensure enforcement of such.

·         Serve as liaison between the practice and MEAC Central Administration and other outside entities.

·         Oversee participation in and adherence to compliance programs of MEAC.

SUPERVISORY RESPONSIBILITIES:

• Supervises nursing supervisor and front office manager and directly evaluates performance.
• Makes recommendations for personnel actions to the Departmental Chair and Chief Operating Officer.
• May review and approve evaluations of support staff.
• Carries out supervisory responsibilities in accordance with the organization’s policies and procedures, and state and federal laws and regulations.
• Responsibilities include interviewing, hiring, and training employees.  Planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
  

QUALIFICATION REQUIREMENTS:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:  Must have a minimum of 5 years of managing a medical office in an outpatient setting and a Bachelor’s degree.  Masters preferred.

Applicants should apply online at https://etsuhealth.org/employment

The Department Administrator is responsible for overseeing all clerical and administrative office activities within a clinical department of at least twelve physicians in a single specialty. This role involves directing, planning, and coordinating daily operations to ensure efficient and effective office management.

ESSENTIAL FUNCTIONS:

• Office Management:
• 1. Oversee daily office operations and delegate accordingly to assigned employees.
  2. Assist Clerical Coordinator(s) and Nurse Supervisor in developing and implementing short and long-term work plans and objectives.
  3. Develop and implement office policies and procedures to ensure efficient operations.
  4. Develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
  5. Monitor work status and progress, helping employees establish deadlines for assignments.
• Staff Management:

• Financial Management:

1. Develop and manage the practice budget in collaboration with the CFO.
2. Authorize expenditures and monitor financial performance.
3. Coordinate billing and reimbursement processes to ensure timely and accurate payments.

• Customer Service:

1. Ensure patients are treated courteously and efficiently by office staff. 
2. Manage requests for information promptly and effectively.

• Collaboration and Compliance:

1. Collaborate with physicians and administrative staff to coordinate efforts and provide high-quality patient care.
2. Monitor expiration dates of licensures, board certifications, and other similar items to ensure timely renewals.
3. Monitor and evaluate continuing education requirements and opportunities for physicians and other providers.    
   

• Professional Development:

1. Participate in professional development activities to stay current with industry trends and best practices.
2. Maintain strict confidentiality of patient information and practice operations.

EDUCATION: Bachelor’s degree in healthcare administration, business administration or a related field required; courses in medical terminology and healthcare office management preferred.

EXPERIENCE: Minimum of ten years of administrative experience, including five years of medical office management experience. Experience in Pediatrics preferred.

REQUIREMENTS: Knowledge of medical practice operations and healthcare regulations.

Send resume to careers@mmclinic.com or apply at mmclinic.com

Appalachian Orthopedic Associates is searching for an accomplished Clinic Manager to join our team in Bristol, TN.  The right candidate will be responsible for more than one clinic location in a multi-provider practice setting, leveraging their leadership and administrative skills to nurture the cultural, operational, and financial health of the practice.

Expectations:

• Accountable for prudent financial management and eliminating waste.
• Supervise daily practice revenue cycle management functions.
• Facilitates culture of trust through teamwork, engagement, accountability, and safety.
• Establishes and maintains clear communications.
• Supervises all practice processes and team members, including but not limited to continuously improving efficiency and effectiveness of patient flow, performance management and adherence to corporate policies and procedures.
• Continuously improving patient experience through safe, reliable, and compassionate care. Proactively solicits/analyzes voice of the customer patient feedback, reviews data with providers and staff, and recommends/implements appropriate strategies and improvements.
• Ensures team members and providers have the tools and supplies needed to perform their jobs; management of supply chain, inventory, and supply orders.
• Promotes safety by creating and maintaining a safe environment for staff and patients in accordance with industry standards and practice policies. 
• Ensures practice’s compliance with all regulatory requirements
• Collaborates with colleagues, providers and team members in designing and implementing standardization of work, processes, and policies.

What's Required?

• 5+ years of effective management in a complex clinical office practice environment.
• Working knowledge of technology applications in practice setting, work flow, and optimizing patient access.
• Working knowledge of medical terminology, healthcare regulatory environment, insurance and billing.
• High attention to detail, organized, and focused on high priority issues.

Please contact Daryn Keeney, CMPE, CPPM, CPC to apply.

SUMMARY:  The Compliance Auditor and Educator will participate in the performance of medical record audits of all College of Medicine Departments involved with billing third-party payers.  Will also serve as an educator for physicians, residents, and billing/coding staff regarding coding and documentation requirements.  

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following.  Other duties may be assigned.

• Perform annual audits of documentation of inpatient and office medical records by physicians, residents, nurse practitioners and other providers.
• Educate the physicians, residents, nurse practitioners and other providers of coding and documentation issues based on the audits.
• Report audit results to the Associate Dean, Compliance Committee, and Board of Directors as appropriate.
• Provide coding and documentation guidelines to the physicians, residents, nurse practitioners, and billing employees as needed.
• Provide an orientation to all new hire physicians on the compliance plan and policies, teaching physician guidelines.
• Research problem areas and provide solutions related to coding and payer requirements.

QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Knowledge of CPT, ICD-10-CM and HCPCS coding systems and guidelines.  Basic knowledge of HIPAA guidelines necessary.  Experience in an academic and/or multi-specialty environment.  Knowledge of medical terminology, physician billing, third-party regulations and auditing procedures.  High school diploma or GED required.  CPC or CCS required, plus 3 years of coding and billing experience.  CPMA is preferred; this certification would be required to obtain within 6 months of employment. Bachelor’s degree and/or previous auditing experience preferred but not required.

Applicants should apply online at https://etsuhealth.org/employment