Career Center

PURPOSE: To develop and lead a dedicated team, collaborate with healthcare providers, and contribute to the success and growth of the medical practice.

WORKING HOURS: Full-time position, primarily Monday – Friday with occasional after-hours responsibilities.

QUALIFICATIONS:

• Education:  Minimum Bachelor’s Degree in healthcare administration, business administration or related field required.
• Experience:  3-5 years of medical practice management experience, preferably in pediatrics or family care.
• Leadership Skills: Medical Office Managers must possess strong leadership abilities to effectively lead and motivate a diverse team of office staff, foster collaboration, and create a positive work environment conducive to productivity and success.
• Healthcare Administration Expertise: Medical Office Managers should have in-depth knowledge and expertise in healthcare administration, including medical terminology, billing and coding practices, electronic health records (EHR) systems, and regulatory compliance requirements.
• Communication Skills: Medical Office Managers must demonstrate excellent communication skills to interact effectively with patients, healthcare providers, staff members, and external stakeholders, conveying information clearly, professionally, and empathetically.
• Organizational Skills: Medical Office Managers should have exceptional organizational abilities to prioritize tasks, manage multiple responsibilities simultaneously, and maintain accuracy and attention to detail in administrative operations and record-keeping tasks.
• Problem-Solving Abilities: Medical Office Managers should exhibit strong problem-solving skills to identify issues, analyze root causes, and implement effective solutions to resolve operational challenges, improve efficiency, and enhance patient satisfaction.
• Customer Service Orientation: Medical Office Managers must have a customer service mindset and a commitment to delivering exceptional patient experiences, addressing patient needs and concerns promptly, courteously, and professionally.

DUTIES AND RESPONSIBILITIES:

• Oversee Daily Operations: Manage and coordinate day-to-day operations of the medical office:  staff/resource scheduling, appointment scheduling, patient registration, medical records management, and facility maintenance, to ensure efficient and seamless service delivery.
• 1. Manage EHR system
  2. Collaborate with IT vendors and partners to maintain secure and effective practice technology systems.
  3. Review new patients in vs patients out on a quarterly basis.
  4. Semi-annually review patient satisfaction data; evaluate vendor contrats.
  5. Review contract terms with payers.
  6. Review and renew vendor contracts and insurance agreements.
• Supervise Office Staff:
• 1. Recruit, hire, train, and supervise administrative and support staff to ensure adequate staffing levels, performance standards, and compliance with policies and procedures. 
  2. Develop and implement operational workflows that maximize efficiency and improve patient experiences. 
  3. Serve as the liaison between the providers, staff, patients and external partners. 
  4. Manage payroll approvals and performance evaluations.
  5. Promote a positive workplace culture, fostering teamwork, accountability and professional growth.
  6. Conduct monthly staff meetings to review workflow and performance KPIs.  Address performance concerns and training needs.
  7. Conduct quarterly reviews of all staff for performance; review training needs.
  8. Determine and administrate any disciplinary actions needed.
  9. Annually review and update manuals and handbooks.
  10. Complete annual performance reviews; update job descriptions; review benefits packages.
  11. Be able to fill in as needed for staff shortages.
• Manage Financial Operations: Monitor and manage financial operations, including billing, coding, insurance claims processing, and accounts receivable/payable, to optimize revenue cycle management and financial performance of the medical practice. 
• 1. Develop and manage practice budget. 
  2. Assist with financial forecasting and reporting to ensure practice sustainability.
  3. Track and report on key performance indicators (KPIs)
  4. Review monthly revenue, expenses and payroll accuracy.
  5. Prepare and discuss quarterly financial summary with practice owners.
  6. Review aging reports on a monthly basis and follow up on outstanding claims.
  7. Perform AR clean up annually and conduct financial audit.  Finalize write offs or bad debt reviews.
  8. Monitor payer denials and verify accurate reconciliations of payments and adjustments.
  9. Annually adjust fee schedules for top 5 codes, raising by ~1% per year.
  10. Gather all documents needed for yearly tax preparation.
• Implement Policies and Procedures: Develop, implement, and enforce office policies, procedures, and protocols to maintain compliance with regulatory requirements, privacy laws, and professional standards, ensuring quality, safety, and confidentiality in patient care delivery.
• Facilitate Patient Care: Ensure smooth patient flow and provide excellent customer service by addressing patient inquiries, resolving complaints, and facilitating communication between patients, healthcare providers, and staff members to promote positive patient experiences and satisfaction.
• Coordinate Provider Schedules: Coordinate physician and staff schedules, patient appointments, and facility resources to optimize provider productivity, minimize wait times, and maximize patient access to care while maintaining scheduling accuracy and efficiency.
• Support Quality Improvement: Participate in quality improvement initiatives, performance evaluations, and staff training programs to enhance operational efficiency, patient safety, and quality of care delivery, fostering a culture of continuous improvement and excellence.
• Maintain Compliance: Stay abreast of changes in healthcare regulations, reimbursement policies, and industry trends, and ensure adherence to legal and regulatory requirements, accreditation standards, and organizational policies to mitigate risks and maintain compliance.
• 1. Oversee credentialing and licensing for providers and staff.
  2. Ensure compliance with state and federal healthcare regulations, HIPAA and OSHA requirements.
  3. Develop and implement quality improvement initiatives to enhance patient outcomes and practice efficiency.

Resumes should be emailed to manager@clevelandpediatrics.net.

Harpeth Pediatrics is seeking an experienced, organized, and proactive Practice Administrator to oversee the daily operations of a thriving pediatric practice. The ideal candidate will combine strong leadership, operational management, and billing/coding expertise to ensure smooth workflows, compliance, financial success, and excellent patient service.

This role is essential in supporting clinicians, managing staff, optimizing revenue cycle processes, and maintaining a high-quality patient experience.

Key Responsibilities

Practice Operations

• Oversee daily administrative and operational functions of the pediatric practice
• Develop, implement, and improve office systems, website, workflows, and policies

Billing, Coding & Revenue Cycle

• Supervise insurance billing, coding, claims submission, and collections
• Monitor accounts receivable, denials, and reimbursements
• Audit charts and claims for compliance and revenue optimization

Financial Management

• Track budgets, expenses, payroll coordination, and revenue reports
• Prepare monthly, quarterly and annual financial and performance reports for Physicians
• Identify opportunities to improve profitability and efficiency

Staff Management

• Manage staffing levels, productivity, and workload distribution
• Conduct hiring, onboarding, and ongoing staff training
• Provide performance feedback and coaching to team members
• Manage timekeeping and payroll processes

Patient Experience & Scheduling

• Oversee scheduling systems, intake, and patient communications
• Supervise patient verification of benefits and collections at time of service
• Ensure patient concerns are resolved promptly and professionally

Compliance & Risk Management

• Maintain policies related to privacy, documentation, and clinical operations
• Ensure compliance with HIPAA, OSHA, payer requirements, and state regulations

Minimum Qualifications

• 3 - 5 years’ experience in medical practice administration
• Strong background in medical billing and coding
• Experience with insurance verification, A/R management, and denial resolution
• Knowledge of HIPAA, compliance standards, and healthcare regulations
• Leadership and staff management experience
• Excellent organizational, communication, and problem-solving skills
• Proficiency with EHR/EMR systems and practice management software
• Financial reporting and budgeting experience
• Proficient in standard office software, including  Excel and Word
• Proficiency with financial management software (ex: QuickBooks)
• Bachelor’s or Master’s degree
• CMPE or FACMPE

Preferred Qualifications

• Knowledge of pediatric billing and coding (CPT, ICD-10, modifiers, payer rules)

What We Offer

• Competitive salary based on experience
• Supportive and collaborative clinical environment

Benefits

• Medical, Dental, Vision Insurance
• Long Term Disability Insurance
• Paid Time Off
• 401(k) and matching

Please submit your resume to Libby Robbins at libby@harpethpeds.com and a brief cover letter highlighting your experience and qualifications in medical practice administration.

The Chief Operating Officer (COO) provides enterprise-wide operational leadership for a physician owned, multi-site medical group of approximately 2,300 employees.

Reporting to the Chief Executive Officer, the COO partners closely with the Board, physician leadership, and executive team to translate strategic priorities into effective, high-performing operations. The role oversees core business and clinical operations, including clinic operations, ancillary services such as imaging, the sleep center, laboratory, physical therapy, and express clinics, as well as marketing, and electronic health record (EHR) optimization.

The COO is accountable for operational excellence, growth execution, integration of new physicians and sites, and scalable infrastructure that supports quality care, efficiency, and a consistent patient and provider experience across the organization.

Required Qualifications: 

Experience & Qualifications:

•     10+ years of progressive healthcare operations leadership, including senior responsibility in a multi-site, physician-owned or physician-led medical group or comparable ambulatory environment.

•     Demonstrated success leading complex, distributed operations at scale and supporting centralized service models.

•     Proven leader of leaders with the ability to build strong teams, set expectations, and drive accountability without micromanagement.

•     Experience partnering effectively with physicians, executive teams, and governing bodies, including Boards and physician committees.

•     Strong track record of translating strategy into execution across enterprise initiatives.

•     Experience overseeing operational enablement functions such as clinic operations, ancillary services, centralized marketing, facilities, and EHR or operational technology optimization.

•     Sound business judgment, executive presence, and clear, direct communication skills.

•     Participation in relevant industry associations such as AMGA and MGMA preferred.

Education:

•     Bachelor’s degree required

•     Master’s degree in Healthcare Administration, Business Administration, or a related field preferred.

•     Ongoing professional development in healthcare operations, leadership, or practice management expected.

Leadership Competencies:

•     Leadership: Assesses talent effectively, builds strong leadership teams, and places the right people in the right roles to drive performance.

•     Collaboration: Works effectively across physicians, executives, and site leaders to align priorities and drive results.

•     Communication: Communicates clearly, directly, and appropriately with stakeholders at all levels, including the Board and physician owners.

•     Strategic Agility: Anticipates change, adapts quickly, and translates strategy into practical action in a complex healthcare environment.

•     Decision Quality and Accountability: Makes timely, well-reasoned decisions, owns outcomes, and holds leaders accountable for execution and results.

Management Scope:

The Chief Operating Officer directly manages nine senior leaders overseeing key operational areas, including ancillary services, centralized marketing, EHR optimization, enterprise project management for facilities and new acquisitions, and the Director of Operations. Through these leaders, the COO provides executive oversight to an organization of approximately 200+ team members, with accountability for leadership development, performance expectations, and consistent execution across a complex, multi-site operating model.

Work Environment:

This is a full-time, on-site executive leadership position based at Summit’s administrative headquarters in Knoxville, Tennessee. The role requires frequent in-person engagement across clinical sites, board meetings, executive meetings, and physician settings. Candidates must be available for travel within the region and are expected to maintain a strong on-site leadership presence.

To apply, contact Richard Ballard, rballard@cokergroup.com

ETSU Health is hiring a Director of Clinical Operations. ETSU Health is a multi-specialty practice group located in Northeast Tennessee, and is affiliated with ETSU Health, Quillen College of Medicine, East Tennessee State University. ETSU Health offers a competitive compensation package with salary based on education and experience. Our comprehensive benefits package includes: health, dental, vision, disability, critical illness, accident and life insurance. 18 days paid PTO and 10.5 paid holidays annually, and, a paid retirement plan with an employer matching program.

SUMMARY: Provides clinical leadership to support organizational operations, quality, regulatory compliance, and the development and management of policies and procedures. Reports to the Chief Medical Officer and collaborates closely with the Chief Operating Officer to promote safe, efficient, and high-quality patient care delivery across all service lines.

Core Responsibilities

1. Clinical Operations Support

• Partner with CMO and COO to optimize workflow, staffing models, and resource allocation
• Evaluate nursing and clinical care delivery systems for efficiency
• Lead performance improvement initiatives across departments
• Monitor key operational metrics (throughput, staffing ratios, patient outcomes)
• Oversees supply and vaccine ordering, medical supply inventory management and purchase requisitions
• Oversees vaccine storage and handling, including temperature monitoring; serves as a point of contact for vaccine refrigeration issues during and after business hours
• Lead system-wide communication efforts around workflow updates, EHR changes, policy revisions, and operational impacts.

2. Regulatory Compliance & Accreditation

• Lead organizational readiness for surveys (scope of practice rules, federal, state and local regulations)
• Interpret and implement regulatory requirements into practice
• Conduct internal audits and risk assessments
• Collaborate with compliance/legal teams to mitigate regulatory risks
• Oversee regulatory corrective action plans and follow-up monitoring

3. Policy & Procedure Management

• Develop, review, and standardize clinical and operational policies
• Ensure policies align with evidence-based practice and regulatory standards
• Maintain the lifecycle of nursing and clinical workflow policies, including creation, revision, approval, and dissemination.
• Partner with department leaders to ensure implementation and adherence
• Establish governance structure for nursing and clinical policy approval and oversight

4. Quality & Patient Safety

• Work with CMO and Population Health department on quality initiatives and clinical outcomes
• Monitor patient safety indicators and adverse events
• Lead root cause analyses and develop improvement plans
• Monitor, track, and trend adverse patient events (including near misses)
• Proactively identify and minimize patient risks, and support continuous quality improvement initiatives
• Promote a culture of safety and high reliability

5. Nursing Leadership, Staff Education & Professional Development

• Provide cross-functional leadership support to nurse supervisors and practice administrators, without direct supervisory responsibility or reporting relationships
• Partner with Human Resources to support the development of clinical onboarding materials and competency validation processes, offering clinical expertise and guidance
• Deliver targeted education on clinical standards, patient safety, and quality improvement
• Partner with leaders and HR on workforce planning, recruitment, onboarding, and succession planning
• Align education with regulatory, compliance, and accreditation requirements
• Promote staff engagement, retention, and continuous professional development

6. Interdisciplinary Collaboration

• Act as liaison between administration and care delivery teams
• Coordinate with CMO to support physician-nursing alignment on clinical protocols
• Participate in leadership meetings and committees

7. Data, Reporting & Performance Metrics

• Provide clinical input to quality, compliance, and analytics teams; define requirements and interpret data (no responsibility for report/dashboard development or enterprise compliance)
• Ensure clinical priorities are accurately reflected in performance metrics and reporting

EDUCATION AND/OR EXPERIENCE:

Required

• RN license (active, unrestricted)
• Minimum of 3 years of progressive leadership experience
• Strong knowledge of regulatory/accreditation standards
• Experience in policy development and clinical operations

Preferred

• MSN, MHA, or related advanced degree
• Epic certification

Please apply online at: www.etsuhealth.org/resources/employment.php

EOE / AA/M/F/Disability/Vet ETSU Health participates in E-verify

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Clinical Healthcare: 7 years (Preferred)
• Practice Management: 2 years (Preferred)

Work Location: In person

ETSU Health is looking for a Value-Based Program Coordinator. ETSU Health is a multi-specialty practice group located in Northeast Tennessee, and is affiliated with ETSU Health, Quillen College of Medicine, East Tennessee State University. ETSU Health offers a competitive compensation package with salary based on education and experience. Our comprehensive benefits package includes: health, dental, vision, disability and life insurance. 18 days paid personal time off, 10.5 paid holidays annually, and, a paid retirement plan with an employer matching program.

SUMMARY: Under the supervision of the Director of Population Health & Quality-Based Programs, the Value-Based Program (VBP) Coordinator focuses on turning clinical, financial, operational, and quality data into insights that improve patient outcomes while reducing healthcare costs. The role sits at the intersection of population health, analytics, and quality improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned:

• Analyze healthcare data related to quality metrics, cost/utilization, risk adjustment, patient outcomes, care gaps, readmissions, Emergency Department (ED) utilization, and chronic disease management.
• Monitor performance against payer contracts and VBP benchmarks.
• Track metrics for programs such as value-based and transformation programs.
• Identify opportunities to improve quality scores, shared savings performance, Risk Adjustment Factor (RAF) coding accuracy, preventive care completion, and utilization management.
• Validate data accuracy across Electronic Health Record (EHR) systems, claims data, payer reports, and registries.

EDUCATION AND/OR EXPERIENCE: Minimum MA certification, LPN is preferred. Excellent interpersonal and analytic skills required.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

APPLY ONLINE AT: www.etsuhealth.org/resources/employment.php

EE/AA/M/F/Disability Vet ETSU Health participates in E-verify

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

We are seeking an experienced person to oversee two full-time offices, one in Powell and one in West Knoxville.  

Duties would include:

• Daily oversight and supervision of front and back office to include monitoring of billing, collections and insurance compliance

• Hiring, training and oversight of employee performance

• Maintain compliance with HIPPA, OSHA and healthcare policies

• Maintain inventory of supplies 

• Oversee staffing schedules to reflect scheduling changes

• Perform payroll functions

• Prepare reports and work to improve processes and efficiencies

Qualifications:  5+ years Practice Manager experience

Compensation:  Competitive salary, medical insurance, 401k .

Contact:  Judy Thompson at vironttn@gmail.com

Executive Clinic Administrator (Medical Oversite and contract Manager)

Where: in Middle Tennessee-just 30 minutes from Nashville. Wilson county, Lebanon

Employment Type: Part-Time (20–25 hours/week) with potential to grow into Full-Time (32+ hours/week)

Compensation: $25–$30 per hour + potential 5% end-of-year profit bonus

Position Summary

We are seeking a highly organized, proactive, and patient-focused Executive Administrator to oversee the daily administrative operations of a Wilson County urgent care clinic. This role blends traditional medical office management with executive-level administrative responsibilities, supporting both clinical workflow efficiency and business performance.

The ideal candidate thrives in a dynamic healthcare environment, demonstrates strong leadership, and is comfortable balancing patient service with operational oversight.

Key Responsibilities

Operations & contract management

·Manage day-to-day front and back office operations to ensure smooth clinic flow

·Oversee patient scheduling, registration, and check-in/check-out processes

·Ensure compliance with healthcare regulations, policies, and HIPAA standards

·Maintain office systems, supplies, and vendor relationships

Staff Coordination

·Supervise front desk and administrative staff

·Assist with hiring, onboarding, training, and performance management

·Create and manage staff schedules to align with patient volume

Financial & Administrative Oversight

·Monitor billing processes, collections, and insurance verification workflows

·Track key performance metrics (patient volume, revenue, expenses)

·Support payroll coordination and expense management

·Assist leadership with budgeting and financial reporting

Patient Experience Oversight

·Ensure high-quality customer service and patient satisfaction

·Resolve patient concerns or complaints professionally and efficiently

·Maintain a welcoming and efficient clinic environment

Executive Support Roles

·Partner with clinic leadership on operational strategy and growth initiatives

·Prepare reports, summaries, and operational insights

·Identify opportunities for process improvement and cost efficiency

Qualifications

· Bachelor's degree OR, 2+ years of experience in medical office management, urgent care, or healthcare administration.

·Strong understanding of medical billing, insurance processes, and compliance requirements

·Proven leadership and team management skills

·Excellent organizational, communication, and problem-solving abilities

·Willingness to learn EMR/EHR systems and standard office software

·Ability to multitask and adapt in a fast-paced clinical environment

Preferred Qualifications

·Experience in urgent care or outpatient clinic settings

·Familiarity with revenue cycle management

·Background in business operations or healthcare administration

Compensation & Benefits

·Competitive hourly rate: $25–$30/hour (based on experience)

·Performance-based incentive: Up to 5% end-of-year profit bonus.

·Opportunity for role expansion into full-time with increased hours and responsibilities

·Professional growth within a growing healthcare organization

Schedule

·Part-time: 20–25 hours per week

·Flexible scheduling with potential to increase to 32+ hours/week as the clinic grows

Why Join Us

This is an opportunity to play a key leadership role in shaping the operations and success of a growing urgent care clinic.

You’ll have direct impact on both patient experience and business performance, with room to expand into a full-time leadership position.

To Apply:

Submit your resume and a brief summary of your experience or interest in business, medical office or healthcare administration.