2024 Spring Conference - Attendee

Workshops

ACMPE Workshop – Karen Bowman, FACMPE, CPC, CPMA & Deborah Hudson, FACMPE

This intensive, three-hour board certification workshop is a comprehensive preparation for those seeking to complete their Board Certification through ACMPE, with review of medical practice management concepts and industry best practices based on the Body of Knowledge for Medical Practice Management (BOK). The BOK review will cover the skills and understanding of concepts needed to achieve the certified medical practice executive (CMPE) designation as well as review the process to complete the certification. Participants will be given the opportunity to take a full multiple-choice and scenario-based mock exam to serve as an initial benchmark for an individual, self-scored, knowledge-level assessment.

How We Do What We Do – Open Discussion Around the New Healthcare Landscape – Charles Lathram, III, FACMPE  
Healthcare administration in 2024 continues to evolve with significant emphasis on enhancing patient care, improving outcomes, and reducing costs and successfully transitioning from volume-based care to value-based care.  During our time together we will focus on 5 factors to discuss and provide insight and effective tactics that healthcare managers can implement as they navigate this new landscape: 1) Value-Based Care Framework; 2) Data Analysis for Healthcare Decision-Making; 3) Patient Engagement and Satisfaction in the New Era of Consumerism; 4) Compliance, Risk Management and Ethics; and 5) Leadership in Healthcare Transformation.

Reclaiming Your Time Through Delegation – Matt Griswold and Don Harkey
This is going to be a fantastic topic and workshop! It is so relatable and it's relatable because people typically don't do this and if they do, they don't do it well. This workshop will focus on the pitfalls and hesitations people have with this concept but also the fruit of actually being able to do it successfully. The side topics that feed into this will be succession planning, executive quicksand, what does it actually mean to be a leader of people and more!

Opening General Session

Finding the Masterpiece in the Mess – Sam Glenn
Life can be messy, filled with changes, challenges, and uncertainty. However, with the right perspective, we can discover the meaning, message, and masterpiece in the mess. Sam is a self-taught abstract artist who uses his own original art concepts to communicate that life can be messy, but with the right perspective, we can discover an uplifting message and masterpiece within our messes.

General Session

Who are you becoming? – Jonathan Fanning
A year from now, you’ll be a better leader... or not. More courageous... or not. More caring... or not. More focused... or not. More patient... or not. More humble... or not. Based on Jonathan’s best-selling book, Who are you BECOMING?, participants will discover 4 pillars that the greatest leaders have in common and a simple formula for raising your leadership lid.

Breakout Sessions by Specialties

Join practice administrators and managers from your specialty to problem solve, share ideas, exchange information and network. Specialties will include multi-specialty, orthopedics, primary care, OB/GYN, pediatrics, and practices with 1-5 physicians.

State Legislative Update – A. Yarnell Beatty, JD
In this session we will review legislative issues that will have an impact on the healthcare industry in our state.

General Session

Top Ten Employment Law Pitfalls – Emily Mack, JD
Calling out some of the most important and most common legal issues, employment attorney Emily Mack builds a priority list for health care employers. Emily will identify and help you avoid legal pitfalls unique to the health care industry.

Breakout Sessions

ListServ Live – Deanna Brown, FACMPE, CPC & Eric Gibson, FACMPE

We’re bringing Listserv Topic Box to you LIVE!  Bring any and all of your pain points to this interactive session and we’ll poll attendees for advice and direction.  Want to know about employee benefits? How many vacation/sick days do other employers give?  Want to know where is the best place to get medical supplies?  What AI tools are being used to increase productivity?  Want to know tips to negotiate contracts?  Ask your peers in this LIVE session!

Physician Health – Michael Baron, MD  
In our post-Covid world, physician health has become a buzzword in the House of Medicine, while at the same time being elusive to those in the trenches. This session will cover areas of physician health that can lead to illness and even impairment. Most importantly, it will cover treatments, tools, and resources available to Tennessee physicians and other health professionals to maintain or return to health.

Transition Tips for New Managers – John Kaszuba

Moving into a position of leadership authority is one of the most difficult career transitions to make. Your responsibilities dramatically change, co-worker relationships change, as does the organization’s expectations of you. This session offers key insight on how to begin leading with grace and competence.

Breakout Sessions

The Connection Between HCC Scoring and Financial/Quality Performance – Nick Rodrigues

This session focuses attendees on capturing HCCs and how they can incorporate claims data to identify gaps in HCC and risk adjustment scores. Practices can learn how to proactively manage HCCs as a financial tool, as well as a quality measure. This session will help practices explore the relationship between HCC risk scoring and maximizing payer reimbursement for quality incentives.

Risks of Electronic Communication – Rana McSpadden, FACMPE

In today's fast-paced healthcare landscape, electronic communication has become an indispensable tool for connecting with patients, colleagues, and other healthcare providers. However, with this convenience comes a significant responsibility: safeguarding the privacy and security of Protected Health Information (PHI). This presentation delves into the risks associated with HIPAA compliance in electronic communication, equipping you with the knowledge and best practices to navigate this complex arena with confidence.

Rethinking the Role of IT in Healthcare – Aaron Sherrill & Brian Strong

Healthcare organizations of all sizes are facing a relentless stream of challenges - decreasing margins, mounting technical debt, staffing burnout and shortages, the stress of digital transformation, operational inefficiencies, and growing competitive pressures - just to name a few. Simply surviving is no longer enough. To adapt, complete, and thrive in the midst of these challenges it is imperative that healthcare organizations look to leverage an enterprise approach to IT. This session will explore strategic approaches to IT and uncover why siloed, tactical approaches to IT are holding healthcare organizations back.  We will investigate how to move IT from a cost center to a strategic catalyst, how to align IT to the organization's goals, and how to leverage technology to drive competitive advantage and provide a patient first experience.

Your Human Resources Q&A – Emily Mack, JD
Submit your best HR question and attend this session for an interactive Q&A.

General Session

Heroes and Villains – The Stories We Tell Ourselves That Create Conflict – Don Harkey
We all love a good story. Whether it is at the movies, on Netflix, or a book you can't put down, humans are conditioned to enjoy the art of storytelling. But did you know that each person has their own version of each story? Communication experts have determined that how we interpret a story paints our perception of reality. Additionally, our perceived experiences alter our interpretations of future experiences and interactions with others. This oftentimes leads us to be the hero in our own story and makes others the villains.  

General Session

Things You Don’t Know You Don’t Know: Customized Business Intelligence for Medical Practices – Nate Moore
How much have your practice management system reports changed in the past ten or twenty years?  How much has your practice changed in just the past year?  Seeing charges, payments, and adjustments is interesting, but understanding what is driving charges, payments, and adjustments in your practice is essential.  What metrics are savvy practices reviewing today?  How does the way your practice schedules appointments drive financial results?  Are there better ways to measure productivity, track denials, or chase appeals?  What critical information are you entering into your electronic medical records but struggling to retrieve efficiently?  If practice management reports are weak, typically clinical data is even harder to gather and analyze.  Watch examples of how practices are achieving better outcomes by mining and organizing clinical data.  You will see examples of care management, quality metrics, and medical decision making.