Career Center

ETSU Health is hiring a Director of Clinical Operations. ETSU Health is a multi-specialty practice group located in Northeast Tennessee, and is affiliated with ETSU Health, Quillen College of Medicine, East Tennessee State University. ETSU Health offers a competitive compensation package with salary based on education and experience. Our comprehensive benefits package includes: health, dental, vision, disability, critical illness, accident and life insurance. 18 days paid PTO and 10.5 paid holidays annually, and, a paid retirement plan with an employer matching program.

SUMMARY: Provides clinical leadership to support organizational operations, quality, regulatory compliance, and the development and management of policies and procedures. Reports to the Chief Medical Officer and collaborates closely with the Chief Operating Officer to promote safe, efficient, and high-quality patient care delivery across all service lines.

Core Responsibilities

1. Clinical Operations Support

• Partner with CMO and COO to optimize workflow, staffing models, and resource allocation
• Evaluate nursing and clinical care delivery systems for efficiency
• Lead performance improvement initiatives across departments
• Monitor key operational metrics (throughput, staffing ratios, patient outcomes)
• Oversees supply and vaccine ordering, medical supply inventory management and purchase requisitions
• Oversees vaccine storage and handling, including temperature monitoring; serves as a point of contact for vaccine refrigeration issues during and after business hours
• Lead system-wide communication efforts around workflow updates, EHR changes, policy revisions, and operational impacts.

2. Regulatory Compliance & Accreditation

• Lead organizational readiness for surveys (scope of practice rules, federal, state and local regulations)
• Interpret and implement regulatory requirements into practice
• Conduct internal audits and risk assessments
• Collaborate with compliance/legal teams to mitigate regulatory risks
• Oversee regulatory corrective action plans and follow-up monitoring

3. Policy & Procedure Management

• Develop, review, and standardize clinical and operational policies
• Ensure policies align with evidence-based practice and regulatory standards
• Maintain the lifecycle of nursing and clinical workflow policies, including creation, revision, approval, and dissemination.
• Partner with department leaders to ensure implementation and adherence
• Establish governance structure for nursing and clinical policy approval and oversight

4. Quality & Patient Safety

• Work with CMO and Population Health department on quality initiatives and clinical outcomes
• Monitor patient safety indicators and adverse events
• Lead root cause analyses and develop improvement plans
• Monitor, track, and trend adverse patient events (including near misses)
• Proactively identify and minimize patient risks, and support continuous quality improvement initiatives
• Promote a culture of safety and high reliability

5. Nursing Leadership, Staff Education & Professional Development

• Provide cross-functional leadership support to nurse supervisors and practice administrators, without direct supervisory responsibility or reporting relationships
• Partner with Human Resources to support the development of clinical onboarding materials and competency validation processes, offering clinical expertise and guidance
• Deliver targeted education on clinical standards, patient safety, and quality improvement
• Partner with leaders and HR on workforce planning, recruitment, onboarding, and succession planning
• Align education with regulatory, compliance, and accreditation requirements
• Promote staff engagement, retention, and continuous professional development

6. Interdisciplinary Collaboration

• Act as liaison between administration and care delivery teams
• Coordinate with CMO to support physician-nursing alignment on clinical protocols
• Participate in leadership meetings and committees

7. Data, Reporting & Performance Metrics

• Provide clinical input to quality, compliance, and analytics teams; define requirements and interpret data (no responsibility for report/dashboard development or enterprise compliance)
• Ensure clinical priorities are accurately reflected in performance metrics and reporting

EDUCATION AND/OR EXPERIENCE:

Required

• RN license (active, unrestricted)
• Minimum of 3 years of progressive leadership experience
• Strong knowledge of regulatory/accreditation standards
• Experience in policy development and clinical operations

Preferred

• MSN, MHA, or related advanced degree
• Epic certification

Please apply online at: www.etsuhealth.org/resources/employment.php

EOE / AA/M/F/Disability/Vet ETSU Health participates in E-verify

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Clinical Healthcare: 7 years (Preferred)
• Practice Management: 2 years (Preferred)

Work Location: In person

ETSU Health is looking for a Value-Based Program Coordinator. ETSU Health is a multi-specialty practice group located in Northeast Tennessee, and is affiliated with ETSU Health, Quillen College of Medicine, East Tennessee State University. ETSU Health offers a competitive compensation package with salary based on education and experience. Our comprehensive benefits package includes: health, dental, vision, disability and life insurance. 18 days paid personal time off, 10.5 paid holidays annually, and, a paid retirement plan with an employer matching program.

SUMMARY: Under the supervision of the Director of Population Health & Quality-Based Programs, the Value-Based Program (VBP) Coordinator focuses on turning clinical, financial, operational, and quality data into insights that improve patient outcomes while reducing healthcare costs. The role sits at the intersection of population health, analytics, and quality improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned:

• Analyze healthcare data related to quality metrics, cost/utilization, risk adjustment, patient outcomes, care gaps, readmissions, Emergency Department (ED) utilization, and chronic disease management.
• Monitor performance against payer contracts and VBP benchmarks.
• Track metrics for programs such as value-based and transformation programs.
• Identify opportunities to improve quality scores, shared savings performance, Risk Adjustment Factor (RAF) coding accuracy, preventive care completion, and utilization management.
• Validate data accuracy across Electronic Health Record (EHR) systems, claims data, payer reports, and registries.

EDUCATION AND/OR EXPERIENCE: Minimum MA certification, LPN is preferred. Excellent interpersonal and analytic skills required.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

APPLY ONLINE AT: www.etsuhealth.org/resources/employment.php

EE/AA/M/F/Disability Vet ETSU Health participates in E-verify

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

We are seeking an experienced person to oversee two full-time offices, one in Powell and one in West Knoxville.  

Duties would include:

• Daily oversight and supervision of front and back office to include monitoring of billing, collections and insurance compliance

• Hiring, training and oversight of employee performance

• Maintain compliance with HIPPA, OSHA and healthcare policies

• Maintain inventory of supplies 

• Oversee staffing schedules to reflect scheduling changes

• Perform payroll functions

• Prepare reports and work to improve processes and efficiencies

Qualifications:  5+ years Practice Manager experience

Compensation:  Competitive salary, medical insurance, 401k .

Contact:  Judy Thompson at vironttn@gmail.com

Executive Clinic Administrator (Medical Oversite and contract Manager)

Where: in Middle Tennessee-just 30 minutes from Nashville. Wilson county, Lebanon

Employment Type: Part-Time (20–25 hours/week) with potential to grow into Full-Time (32+ hours/week)

Compensation: $25–$30 per hour + potential 5% end-of-year profit bonus

Position Summary

We are seeking a highly organized, proactive, and patient-focused Executive Administrator to oversee the daily administrative operations of a Wilson County urgent care clinic. This role blends traditional medical office management with executive-level administrative responsibilities, supporting both clinical workflow efficiency and business performance.

The ideal candidate thrives in a dynamic healthcare environment, demonstrates strong leadership, and is comfortable balancing patient service with operational oversight.

Key Responsibilities

Operations & contract management

·Manage day-to-day front and back office operations to ensure smooth clinic flow

·Oversee patient scheduling, registration, and check-in/check-out processes

·Ensure compliance with healthcare regulations, policies, and HIPAA standards

·Maintain office systems, supplies, and vendor relationships

Staff Coordination

·Supervise front desk and administrative staff

·Assist with hiring, onboarding, training, and performance management

·Create and manage staff schedules to align with patient volume

Financial & Administrative Oversight

·Monitor billing processes, collections, and insurance verification workflows

·Track key performance metrics (patient volume, revenue, expenses)

·Support payroll coordination and expense management

·Assist leadership with budgeting and financial reporting

Patient Experience Oversight

·Ensure high-quality customer service and patient satisfaction

·Resolve patient concerns or complaints professionally and efficiently

·Maintain a welcoming and efficient clinic environment

Executive Support Roles

·Partner with clinic leadership on operational strategy and growth initiatives

·Prepare reports, summaries, and operational insights

·Identify opportunities for process improvement and cost efficiency

Qualifications

· Bachelor's degree OR, 2+ years of experience in medical office management, urgent care, or healthcare administration.

·Strong understanding of medical billing, insurance processes, and compliance requirements

·Proven leadership and team management skills

·Excellent organizational, communication, and problem-solving abilities

·Willingness to learn EMR/EHR systems and standard office software

·Ability to multitask and adapt in a fast-paced clinical environment

Preferred Qualifications

·Experience in urgent care or outpatient clinic settings

·Familiarity with revenue cycle management

·Background in business operations or healthcare administration

Compensation & Benefits

·Competitive hourly rate: $25–$30/hour (based on experience)

·Performance-based incentive: Up to 5% end-of-year profit bonus.

·Opportunity for role expansion into full-time with increased hours and responsibilities

·Professional growth within a growing healthcare organization

Schedule

·Part-time: 20–25 hours per week

·Flexible scheduling with potential to increase to 32+ hours/week as the clinic grows

Why Join Us

This is an opportunity to play a key leadership role in shaping the operations and success of a growing urgent care clinic.

You’ll have direct impact on both patient experience and business performance, with room to expand into a full-time leadership position.

To Apply:

Submit your resume and a brief summary of your experience or interest in business, medical office or healthcare administration.

Under general supervision, the Revenue Cycle Manager is responsible for the day-to-day oversight and performance of LifeLinc’s professional billing operations across multiple anesthesia facilities. This role ensures accuracy, efficiency, and compliance across all revenue cycle functions, including billing, claims management, denials, and collections.

The Revenue Cycle Manager is accountable for driving measurable improvements in reimbursement, operational efficiency, and revenue cycle performance through process optimization, team leadership, and data-driven decision-making.

Key Responsibilities

Revenue Cycle Operations

• Oversee daily billing operations, including claims submission, follow-up, denials, and appeals
• Ensure accurate and timely entry of demographic and billing information
• Monitor workflows for claims processing, account follow-up, and adjustments
• Serve as escalation point for complex billing, payer, and patient issues

Team Leadership

• Supervise revenue cycle team leads and staff
• Manage staffing levels, productivity, and workload distribution
• Conduct hiring, onboarding, and ongoing staff training
• Provide performance feedback and coaching to team members
• Manage timekeeping and payroll processes for direct reports

Process Improvement

• Develop and maintain SOPs across revenue cycle functions
• Identify inefficiencies and implement workflow improvements
• Automate processes and reporting where possible
• Partner with leadership to improve revenue capture and reduce denials

Compliance & Payer Management

• Ensure compliance with CMS and commercial payer guidelines
• Collaborate with coding leadership to ensure proper claims submission
• Monitor adherence to documentation and billing requirements
• Support audit readiness and compliance initiatives

Reporting & Analytics

• Analyze billing and revenue cycle data across multiple practices
• Produce monthly dashboards, reports, and performance summaries
• Identify trends, risks, and opportunities
• Generate ad hoc reporting for leadership

New Site Implementation

• Support onboarding of new facilities
• Establish billing workflows, staffing plans, and data integration processes
• Serve as billing point of contact for new sites

Performance Metrics (KPIs)

The Revenue Cycle Manager will be evaluated based on the following key performance indicators:

Financial Performance

• Net Collection Rate (NCR): Target ≥ 95–98%
• Gross Collection Rate (GCR): Target ≥ 35–45% (payer mix dependent)
• Denial Rate: Target ≤ 5–7% of total claims
• Appeal Success Rate: Target ≥ 60–75%

Accounts Receivable (AR) Management

• Days in AR: Target ≤ 35–45 days
• % AR > 90 Days: Target ≤ 15–20%
• AR Aging Distribution: Maintain healthy spread across aging buckets
• Timely Filing Compliance: ≥ 98% within payer limits

⚙️ Operational Efficiency

• Clean Claim Rate (First Pass Acceptance): ≥ 95%
• Charge Lag (DOS to Bill): ≤ 3–5 days
• Denial Resolution Time: ≤ 15–25 days average
• Productivity per FTE: Defined by accounts worked / claims processed

Quality & Compliance

• Audit Accuracy (Coding/Billing): ≥ 95% accuracy
• Documentation Compliance: 100% adherence to payer requirements
• Error Rate in Demographics/Data Entry: ≤ 2–3%
• Zero tolerance for compliance violations

Reporting & Analytics

• Timely delivery of monthly reports and dashboards (100% on schedule)
• Identification and escalation of adverse trends within reporting cycle
• Implementation of data-driven improvement initiatives

Team Performance

• Employee Productivity Targets: Met or exceeded monthly
• Training Completion Rate: 100% for team members
• Employee Retention: Maintain stable staffing levels
• Engagement & Performance Reviews: Completed on schedule

Strategic Improvement

• Demonstrated reduction in denial rates over time
• Measurable improvement in AR and cash collections
• Successful implementation of process automation initiatives
• Contribution to new site onboarding success

Qualifications

Education

• Bachelor’s degree in Healthcare Administration, Business, or related field preferred

Experience

• 5+ years in healthcare revenue cycle management
• Experience in anesthesia billing or CBO environment preferred
• CPC preferred or equivalent experience

Technical Skills

• Strong knowledge of:
• • CPT & ICD-10 coding
  • CMS and payer guidelines
  • Revenue cycle workflows
• Proficiency in billing systems and Microsoft Office (Excel required)

Core Competencies

• Leadership and team development
• Analytical and problem-solving skills
• Attention to detail and accuracy
• Communication and interpersonal effectiveness
• Time management and organizational skills
• Customer service orientation

Visit Anesthesia Careers at LifeLinc | CRNA, Clinical & Corporate Jobs and apply!