JOB SUMMARY 
The Manager of Employee Experience & Engagement leads HR initiatives focused on employee relations, engagement, and internal communications. This role ensures a consistent and positive employee experience across the organization while supporting leaders in managing performance, addressing employee concerns, and fostering a strong workplace culture.

This role acts as a key operational partner to the Director of People & Culture and serves as the primary driver of employee-facing HR programs.

PRIMARY RESPONSIBILITIES

Employee Relations:

·       Serve as the primary point of contact for employee relations across corporate and provider teams

·       Conduct investigations, resolve workplace concerns, and ensure consistent application of policies

·       Coach managers on employee relations, performance management, and conflict resolution

·       Support performance review processes, including training leaders and ensuring consistency

·       Provide guidance on performance improvement plans and corrective actions

Employee Engagement & Communications:

·       Execute engagement strategies, including surveys, feedback loops, and action planning

·       Manage employee recognition programs and employee experience initiatives

·       Develop and distribute corporate communications (announcements, newsletters, etc.)

·       Ensure messaging is clear, timely, and aligned with organizational priorities

·       Support change management communications for HR and other organizational initiatives

Policies & Procedures

·       Manage all HR policies, ensuring all are up-to-date and presenting changes and recommendations to the Policy Committee

·       Manage HR processes and procedures, including leave/FMLA administration, ensuring compliance with employment laws and regulations

Training & Development

·       Coordinate and support leadership development and employee training initiatives, including manager/Chief training and high-potential programs

·       Collaborate with Legal on compliance-related training

·       Assist with rollout and facilitation of training programs across corporate and clinical teams

MINIMUM QUALIFICATIONS 
Education and experience equivalent to: 

·       Bachelor’s degree in HR, Business Administration, or related field

·       5-8+ years of HR experience, with strong focus on employee relations, compliance, and engagement

PREFERRED QUALIFICATIONS 

·       Master’s Degree in Human Resources, Business Administration, or related field

·       Background in healthcare, provider organizations, and/or multi-site experience preferred

·       Strong understanding of employment laws and HR best practices

·       SHRM Senior Certified Professional (SHRM-SCP) or Human Resources Certification Institute (HCRI) Senior Professional in Human Resources (SPHR)

KNOWLEDGE, SKILLS, AND ABILITIES

·       Strategic thinking and business acumen

·       Strong communication, interpersonal, and conflict resolution skills

·       Relationship management skills; ability to foster a cooperative work environment

·       Ability to analyze and assess professional development, performance, and training needs

·       Ability to analyze opportunities and develop creative solutions to complex human resource and compliance issues

·       Detail oriented with strong execution skills

·       Ability to maintain confidentiality

·       Knowledge of federal, state, and local employment laws and regulations

·       Proficiency with Microsoft Office Suite or related software

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