SUMMARY: Under the direction of the Chief Clinical Office, the Senior Laboratory Manager is responsible for the overall operation and administration of all clinical laboratory services; coordinating the activities of supervisors and personnel engaged in performing laboratory tests, quality control processes, and reporting clinical laboratory test results.  Responsible for performing tests in a high-complexity clinical laboratory in multiple specialties, such as Microbiology, Serology, Hematology, Chemistry, Toxicology, and/or Immunology.  The Senior Laboratory Manager also provides oversight over point-of-care (waived) testing across the practices.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties

may be assigned.

·         Must be accessible to supervisors and testing personnel at all times while testing is performed and provide telephone or electronic consultation to resolve technical problems in accordance with policies and procedures established by the laboratory director.

·         Work in close collaboration with clinic leadership to ensure lab services effectively support clinic operations and meet patient needs. This role is key in supporting a seamless, patient-centered experience through timely, accurate, and efficient lab services that meet the highest standards of care.

·         Operates the laboratory under the oversight of the Medical Director

·         Responsible for providing day-to-day management of test performances by supervisors and testing personnel.

·         Responsible for ensuring that the laboratory supervisors monitor test analysis and specimen examinations to ensure the acceptable levels of analytic performance are maintained.

·         Assure through their supervisors that all remedial actions are taken whenever test systems deviate from the laboratory’s established performance.

·         Assure through their supervisors that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly.

·         Assure that orientation to the laboratory is provided to all testing personnel by their supervisors.

·         Assure that prescribed procedures are followed in the performance of any tests within the laboratory specialties and be capable of calculating the results of the tests performed if necessary.

·         Assure the proper operation, calibration, performance checks, and maintenance of all clinical laboratory instruments and equipment.

·         Recognize and correct basic instrument malfunctions if necessary.

·         Assure that reagents and media are prepared from a prescribed procedure and adjustments are made if necessary.

·         Assure that media, reagents, and calibrators are evaluated according to established criteria.

·         Assure that established quality control procedures are conducted on analytical tests, equipment, reagents, media, and products.  Evaluate results of quality control and ensure implementation of corrective action when indicated.

·         Determine performance specifications for new methods.

·         Establish basic quality control procedures.

·         Assure that comparison studies of precision, accuracy, linearity, cost, suitability, etc. are performed on new and existing procedures and results are reported in an established format.

·         Correlate and interpret data based on knowledge of physiological conditions affecting results and assess plausibility of laboratory results through correlating of data when necessary.

·         Specify the need for additional laboratory tests for definitive diagnostic information in prescribed instances.

·         Confirm and verify results through knowledge of techniques, alternatives, and instruments.

·         Recognize problems, identify the cause, develop alternatives, and determine solutions where no preset criteria are available.

·         Establish and monitor quality assurance/continuous quality improvement and patient safety programs.

·         Establish and monitor safety programs in compliance with laboratory regulations.

·         Assure that records are maintained that demonstrate that proficiency testing samples are tested in the same manner as patient specimens.

·         Assures compliances with CLIA and all applicable laws and regulations.

·         Assure utilization of laboratory information systems or other methods to accurately and effectively report patient results.

·         Assure that laboratory procedures are written to conform to a standardized format.

·         Provide clinical orientation and supervision for students and new or less skilled laboratory personnel.

·         Monitor ordering or direct ordering of drugs, solutions, and equipment and assure that records of ordering are maintained.

·         Manages inventory and initiates the purchase of supplies and equipment required for the laboratory.

·         Implement corporate policy and ensure compliance with all regularity and legal requirements as related to the laboratory.

·         Assure OSHA-compliant laboratory safety procedures and participate in corporate safety procedures and programs.

·         Provide oversight into all point-of-care (waived) tests performed across all practices and assures testing and quality control procedures are followed.

·         Remain current in laboratory knowledge and skills.

SUPERVISORY RESPONSIBILITES: Directly manage supervisors and/or technical and

clerical staff in the laboratories.  Carries out managerial responsibilities in accordance with the

organization’s policies and applicable laws and regulations.  Responsibilities include

interviewing, hiring, and training employees; planning, assigning, and directing work.

appraising performance; rewarding and disciplining employees; addressing complaints

and resolving problems.

QUALIFICATION REQUIREMENTS:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Possess a Medical Technologist degree and hold a current license as a Medical Laboratory Supervisor (General). Must have at least four years of full-time (30 hours per week) laboratory experience, or its equivalent subsequent to qualifying as a manager.  Experience must be in a clinical laboratory acceptable to the Medical Laboratory Board of Tennessee and with a director at the doctoral level.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to compose correspondence, reports, and other materials.  Ability to write reports, business correspondence, and procedure manuals.  Ability to express ideas clearly, concisely, and convincingly.  Ability to effectively present information and respond to questions from groups of managers, clients, patients, the public, one-on-one, physicians, and/or administration.

MATHEMATICAL SKILLS: Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to exercise good judgment in evaluating situations and making decisions.

OTHER SKILLS AND ABILITIES: Knowledge of the principles and practices of supervisory and general management abilities for a laboratory.  Ability to establish and maintain an effective working relationship with faculty members, students, residents, staff, patients, and other third parties.  Ability to organize tasks, working as a team member and independently.  Ability to operate computer, keyboard, and printer.  Convey a professional and positive image and attitude.

WORK ENVIRONMENT: The work environmental characteristics are representative of those an employee encounters while performing the essential functions of this job within a medical office.  Reasonable accommodations to enable individuals with disabilities to perform the essential functions will be considered.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered to enable individuals with disabilities to perform the essential functions.

Applicants should apply online at https://etsuhealth.org/careers