The Revenue Cycle Manager is responsible for the oversight and management of the Bone & Joint Institute of Tennessee Billing Office. The manager is responsible for managing staff for efficiency and effectiveness, monitoring benchmarks and reviewing performance statistics. The manager is responsible for working with departments and practice staff to support the goals and protocols of revenue cycle workflows for revenue affecting tasks. The individual in this role must be able to process large quantities of data to monitor Key Performance Indicators (KPI) and research any and all barriers to successful revenue cycle management.
Position Requirements:
Bachelor’s degree required. Good communication skills to discuss account financials with patients and staff.
Workplace Experience:
Minimum ten (10) years prior experience in a revenue cycle management position, preferably in a large physician practice. Previous orthopedic practice experience preferred.
Equipment and Skills Training:
Knowledge of Athena Health preferred. Proficient/comfortable with new technology, included but not limited to the usage of Artificial Intelligence (AI) pertaining to revenue cycle management.
Key Results:
Responsible for managing and coordinating the day-to-day activities of the Business Office staff who include Coders, Business Office Associates, and Financial Counselors.
Measure and monitor effectiveness, efficiency, benchmarks and expectations among staff by reviewing performance statistics, including overall performance metrics, key driver metrics and staff productivity metrics.
Ensures that all accounts are monitored within time frames, maintaining the integrity of the accounts receivable system and the connection between the clinical portion and the financial portion of the patient’s bill and by providing accurate and timely reporting of collections, denials and accounts receivable statistics as needed by the Director of Operations and/or CEO.
Plans and manages patient insurance, billing & follow-up to ensure accurate patient billing and efficient account collections.
Utilize all available reporting tools to provide insight into the financial health of the organization and identify improvement opportunities based on performance metrics and trends.
Regularly provides accurate and timely communication to Administration and providers through email and/or meetings. Collaborates with leaders to maximize revenue.
Develops and implements new procedures to improve the quality and quantity of work processed.
Proficient in utilizing artificial intelligence systems to enhance department performance.
Ensures policies are being communicated and administered consistently.
Reports concerns requiring attention to other managers or Director of Operations.
Problem solver that brings solutions to Administration.
Follows through with patient/staff complaints in a timely manner. Participates in departmental meetings and recommends improvement opportunities.
Performs other duties as assigned by Director of Operations and/ CEO.
Please send resumes to Hannah Key at hkey@bjit.org.
