ETSU Health Chief Innovation Officer

11/07/2023 3:12 PM | Rebekah Francis (Administrator)

Chief Innovation Officer
ETSU Physicians & Associates, Johnson City, TN

Applicants should apply online at

SUMMARY: Under the direction of the Chief Executive Officer, the Chief Innovation Officer is responsible for overseeing the management and development of the Information Systems Division, Decision Support Team, Data Warehouse, Workflow Efficiencies, and Innovative Technology across the organization. This position will serve as the liaison with all external vendors that will make ETSU Health successful in an innovative process (Ballad, EPIC, ETSU IS, etc.). In addition, will develop performance standards for the departments to ensure support and services are provided in a timely and productive manner and will serve as the liaison with all outside vendors. Supporting and developing a system strategic plan will be a vital expectation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

§ Manages and directs the activities of the Information System and EMR Divisions. Prioritizes staff to achieve high quality of service and develops performance standards to meet the organizations and departments goals and objectives.

§ Oversight of technology innovation related to all information systems functions and works closely with the EMR and other service providers.

§ Ensures staff are fully trained in the technical aspects of their job and establishes documentation requirements to maintain system controls and security.

§ Acts as Project Management department for entire organization in the development and implementation of the migration process to new technology and all improvements or enhancements with our patients, quality initiatives, and revenue enhancement.

§ Participates in planning meetings and committees related to projects, providing knowledge as it relates to ETSU Health’s overall vision and mission, when making recommendations.

§ Continuous development and maintenance of System Strategic Plan.

§ Implement process to have a strong training program for our end users and improvement process for workflows and efficiencies for the end users.

§ Other duties as assigned, as it relates to the overall mission and vision of ETSU Health.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: A bachelor’s degree in business, healthcare administration, or related technology field is required. A master’s degree in healthcare administration or business administration is highly preferred. Ten years of progressive management in healthcare is required. Five plus years in a senior leadership role in healthcare is highly preferred. Experience managing staff, resources, and priorities in healthcare. Possess strong leadership qualities, team building and communication skills. Project management experience handling multiple stakeholders and deadlines for all organizational needs.

LANGUAGE SKILLS: Ability to read, analyze, interpret, and comprehend instructions, (whether written or verbal), correspondence, professional journals, technical procedures, or governmental regulations. Ability to compose correspondence, documentation, reports, and procedures. Ability to effectively present information and respond to questions from managers, patients, physicians, and administration, whether in person or on the telephone. Ability to respond to inquiries in a manner that the respondent can comprehend. Ability to respond effectively to the most sensitive inquiries, complaints, and situations.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure using whole number, common fractions, and decimals. Ability to calculate and apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schedule form and deal with several abstract and concrete variables. Ability to apply common sense, good judgment, and problem solving skills in difficult situations.

OTHER SKILLS AND ABILITIES: Ability to establish and maintain an effective working relationship with faculty members, staff, patients, and other third parties. Ability to concentrate under high demands and listen effectively. Ability to organize tasks; work as a team member and independently. Convey a professional and positive image and attitude.

WORK ENVIRONMENT: The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job within an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers to feel objects; hear at normal ranges within the setting. The employee is occasionally required to bend, stoop, kneel, crouch, crawl, climb, and balance. The employee must occasionally lift, carry, and/or move more than 25 pounds.

Specific vision abilities required by this job include depth perception and the ability to adjust focus. Rapid mobility may also be required on occasions.

Applicants should apply online at


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